Return / Refund Policy
Due to COVID-19 impact, all sales are final. No returns, exchanges or refunds can be made. Thank you for your understanding, stay safe.
Orders can not be modified once checkout is complete, to include exchanges, and addition of promo code.
We do not accept returns, exchanges or provide refunds unless a wrong item was shipped to you.
Damaged, mis-shopped or defective products much be communicated to justinshaircare.com asap.
Justina is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER APRIL 9, 2020.
YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NONREFUNDABLE.